At the outset of the pandemic, we lived up to our brand promise of building genuine partner relationships and worked one on one with each and every single client partner to come to mutually favorable financial terms. Our commitment to customizing solutions to meet the needs of each unique partnership has proven to be a differentiating factor for Parkhurst throughout the pandemic. Other partnership reinforcing actions include:
- Our executives have traveled to all of our locations or held video calls with client leadership since March to stay connected and focused on creative problem solving.
- Our District Managers manage fewer than ten locations, an intentional approach that allows them to focus on authentic relationships with their partners and provided the room in this crisis to lead our partners through dynamic change
- We hosted a virtual Client Advisory Council to talk about the real challenges our partners faced and how we could drive solutions to meet them
- Our team launched the Kitchen Connections e-newsletter with recipes and tips plus cooking tutorial videos from our chefs in their home kitchens to stay connected to our client partners